You and Yours : BBC Radio 4 FM : August 12, 2016 12:15PM-12:57PM BST
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How Portrush in Northern Ireland is being regenerated as a holiday destination.
🔗 Madame Katherine you don't you mean you just like you.
🔗 Please tell me why just mind why do you think you know now let me just lie down
🔗 to me simple
🔗 but I mean what rationing of the new the
🔗 new. I mean.
🔗 Damn you.
🔗 I'm going to the letter something that
🔗 and you just know I know you felt that. Oh well thanks but no capital gains for me.
🔗 I imagine right through.
🔗 Well now our coffee a glow died. Well then.
🔗 Just injured how much you can do about that and I say that saying
🔗 that there is already on his wife.
🔗 In heaven from this week still there was paid by John to David even Catherine
🔗 Bermond Gabriel by Michael Gerson sure.
🔗 Judith by Lizzie born
🔗 and Alice by Claire Louise Caldwell the for the cost details P.C.L.
🔗 Program pages on the radio for website.
🔗 This week's episode for a story led by Katie hymns written by Sara Daniels
🔗 and directed an hour burning him studios by the editor just the jungle.
🔗 Known radio for its time for you. News with Peter White.
🔗 Hello welcome to Radio four S can seem a program today became so hanging on to cash
🔗 intended for patients in care homes.
🔗 The airline Easyjet admits its customer care hasn't been good enough.
🔗 We'll talk to its commercial director. Plus we're on the set of the T.V.
🔗 Blockbuster game of thrones the new.
🔗 Fans all recognize
🔗 that our series on the seaside takes us to the causeway coast of Northern Ireland
🔗 and what's going on here
🔗 and this is allowed us to be in contact for twenty seconds which is enough time for
🔗 the oxytocin in our systems to start trickling start flooding
🔗 and then to signal
🔗 that this couple is over I'm going to just give a little bit of a tie to school
🔗 and then I go. We've been alone to a cuddling party.
🔗 There really is such a thing and it lasts for hours away.
🔗 We won't be broadcasting it all.
🔗 Let us know if you've tried something like this and keep it clean.
🔗 Even though you're in yours at B.B.C. Dot co dot U.K.
🔗 and Social media use the hash tag you and yours or you can text for eight for four.
🔗 But first care home operators say some local councils aren't passing on government
🔗 funding meant for nursing in their care homes.
🔗 The Department of Health recently increased the amount of money they pay to care
🔗 homes for residents needing N.H.S.
🔗 Nursing support in May The weekly fee was increased by forty percent.
🔗 But you and yours has been told
🔗 that some local authorities in England aren't passing on the increase.
🔗 Samantha FENECH has been looking into this for Sam what's happening.
🔗 And has funded nursing care was introduced in October two thousand
🔗 and one Peter the funding is given to care home to employ registered nurses for
🔗 residents who need that level of care.
🔗 Not everybody gets this money so it's not just for those who are paid for by the
🔗 local authority it's private residence to now since it was introduced in October
🔗 two thousand and one it's been a hundred twelve pounds per week per person.
🔗 Earlier this year the Department of Health asked a firm of accountants to askand to
🔗 assess whether this fee was too low or not and they decided
🔗 that it should go up by forty percent.
🔗 And so it went up from forty five pounds to just over one hundred fifty six pounds
🔗 care home operators very pleased about that as you would imagine.
🔗 And they've been lobbying hard for many years for review of. Money.
🔗 There's a national shortage of nurses so to get experience ones they say they have
🔗 to pay higher wages and caring providers have to make up that shortfall
🔗 and then as the living wage which was increased in April to seven pounds twenty
🔗 four workers over the age of twenty five.
🔗 Now it's too early to say how much this has actually cost the sector
🔗 but it's estimated
🔗 that it will cost care homes an additional half a billion pounds this year.
🔗 Bob just a health care great is the third largest care home provider in the U.K.
🔗 and Employs seventeen thousand people is chief executive is peak hour Valley.
🔗 I went to see him in one of these cabins in New York and he told me how this N.H.S.
🔗 Money contributes to nursing costs N.H.S.
🔗 Will contribute currently a hundred twelve pounds per week towards
🔗 that nursing care So hundred twelve pounds a week constitutes over one hundred
🔗 sixty eight has a week sixty six pence an hour per resident
🔗 but you may have for example twenty people living here
🔗 and they don't all have one each.
🔗 So one nurse will Cavil between fifteen and twenty patients.
🔗 Well I would say between ten
🔗 and twenty patients according to the time of the day because it sends them to the
🔗 day we will require more staffing in general.
🔗 So according to the time of the day the ratio of residents to nurse would be ten to
🔗 one. Up to twenty one.
🔗 So sometimes we're getting the nurse ratio is one nurse for every ten residents
🔗 than if we're getting sixty sixty per hour for each of those residents than for ten
🔗 residents receiving six pounds sixty for around on this cost twenty pounds per hour
🔗 so how do you make up that shortfall
🔗 that comes from our overall fail whether it's the rest of our favor in the local
🔗 authority or from the N.H.S.
🔗 If it's continued health care
🔗 or from a self pay from the so it comes out of total failure not just a theory we
🔗 get from this.
🔗 So you can see why how can we provide is all grateful
🔗 that the for the increase is gone up as we say from forty five pounds to just over
🔗 one hundred fifty six pounds. A week per patient.
🔗 I asked the cavalry from Barchester health care how this would help him meet
🔗 additional staffing costs
🔗 and whether he could now loosen his belt a little bit more it's going to be a I
🔗 don't think it's a matter of leasing battles we're going to the whole sector has
🔗 been looking into how they're going to meet the costs of nursing increased costs
🔗 and that's including agents in this NG at the same time is what we're looking at
🔗 how we're going to meet the cost of a living wage implementation.
🔗 So I don't think it's a matter of timing belt it's a matter of relief
🔗 that actually we're seeing there are different ways we are actually funding the
🔗 cost of the increased traffic calls both carriers domestically in the shafts.
🔗 That's been on my wages and in essence
🔗 that means probably because those increase cost something huge this year so it
🔗 helps a little bit but some of them all still struggling.
🔗 They cite to make a profit.
🔗 But some You've find some local authorities are actually passing on this increased
🔗 they promised to them by the N.H.S. Yeah that's right. So the money from the N.H.S.
🔗 Can get to carry home operators in one of two ways either directly from the
🔗 clinical commissioning great OVADIA The local authority who will lump the money up
🔗 with the payment for social care fees as well as just over a quarter of local
🔗 authorities in England will lump the payment together
🔗 and an ease those councils which some of those councils which are holding back this
🔗 increased payment.
🔗 Now I've seen emails from councils to catching operators stating
🔗 that they intend to keep this forty percent increase promised to them by the N.H.S.
🔗 Any one case Buckingham she can see Council wrote to the net wrote to missing home
🔗 providers only two weeks ago saying that they had reduced
🔗 that contribution to Social care because they're getting more money from the N.H.S.
🔗 Professor multi-grain from Cat England which represents cash home operators in
🔗 England says
🔗 that this is against the spirit of what the Department of Health wanted to achieve
🔗 when they increased the payments given to catch homes for nurses.
🔗 I think it's outrageous because this money was designed to support people's health
🔗 needs and it must be remembered that people.
🔗 You're in care services who are really entitled to this money have many health
🔗 conditions and there is the N.H.S.
🔗 Has given the money to support those people
🔗 and the local authorities are in effect stealing it.
🔗 You've been collecting data on how many local authorities are doing this not
🔗 passing on this this increased day and what he found.
🔗 There are three or four
🔗 that have said they were going to pass a tone of the moment we have about forty
🔗 local authorities who pay gross fees so they pay the medical contribution
🔗 and the care contribution as worn
🔗 and a lot of those authorities haven't even said what they are going to do yet
🔗 but the danger is that what they will do is not pass the money on
🔗 but keep it for themselves.
🔗 Can you see it from
🔗 that perspective the local authorities have financial pressures on them cash homes
🔗 that you represent large corporate cash homes they they make a lot of money they
🔗 make large margins out of this business they do not make large margins
🔗 and in fact the care sector is underfunded.
🔗 There are local authorities in places like the we're all in in Kent where they are
🔗 paying two pounds fifty an hour to support people who have got a range of different
🔗 health and social care needs.
🔗 Now nobody is doing a lot of money out of that this is N.H.S.
🔗 Money which has been allocated to support people who've got health needs.
🔗 This is not local authority money that was Professor Martin Green from Cat England.
🔗 Now I am speaking
🔗 and she can to council to come on to the program to explain why they would passing
🔗 on this increase they declined the information but they did tell us
🔗 that since sending out
🔗 that initial information only two weeks ago to catch homes they're now reviewing
🔗 the decision.
🔗 What about the Department of Health of they said anything about it yet.
🔗 Now I've heard from sources within the cash sector
🔗 that they're putting on pressure putting pressure on local authorities to pass on
🔗 the money officially they've sent us a statement which says
🔗 that local authorities have a totally a responsibility to make sure funding income
🔗 to make sure funding increases reach the for. Line.
🔗 I've also spoken to the say station of directors of social
🔗 and adult social care they work alongside the Local Government Association
🔗 and they say the increase should be passed on to nursing home care providers too
🔗 that they've been working hard to provide clarification in the small number of instances
🔗 where there has been what they call confusion.
🔗 So I'm to Bennett thank you very much indeed. MARY.
🔗 Do you get the hugs in your life
🔗 and if not you can play to snuggle some strangers at a cuddle party.
🔗 It's not very British perhaps but it's becoming more popular over here.
🔗 The parties originally started in America as the surprise as a new therapy.
🔗 Apparently it helps if you're missing affection
🔗 and the therapist say it's needed because we're living more lonely lives
🔗 and our apologetic bed is I would have said not the cuddling type we thought he'd
🔗 be the perfect person to try it out he wasn't allowed to record in the workshop
🔗 because it's what they call a safe space.
🔗 So first of all I asked Jeff to tell me a bit more about the cuddle session he went
🔗 to it was run by a group called Cottle workshop the session itself it lasts for
🔗 four hours and four prices nearly thirty pounds for the four hour session
🔗 and it was run by a therapist called Virginia who made great emphasis of the fact
🔗 that this was a safe space as you say designed entirely as a as a space in which
🔗 people should feel free to to touch in a way
🔗 that isn't to be construed in any sexual way. OK so we know who is running it.
🔗 Who was actually there who turned up to cuddle was all sorts of people all sorts of
🔗 ages as well that the youngest person must've been in the thirty's
🔗 but the the oldest was a feller in his seventy's.
🔗 They deliberately have a split so it's kind of half man half women.
🔗 So what did you do because presumably you weren't quite sure whether you're a
🔗 reporter or a participant.
🔗 Yes I went in as a reporter but you know that it's impossible to do
🔗 that kind of thing without throwing yourself into it.
🔗 I'm not a particularly tactile person while those saying
🔗 that I've got a family a home of children
🔗 and we have got a very tactile relationship with strangers are not so sure.
🔗 In terms of what we did I mean there were an awful lot of exercises along the way.
🔗 So for example there was a yes no pause please where you teamed up with an
🔗 and they would put their hand somewhere near the you decided whether you would want
🔗 to be touched.
🔗 There it became more uncomfortable for me later on we got into this freestyle
🔗 chordal pilot the end which is an hour long session where everyone can call
🔗 everyone and you know the big piles of people.
🔗 So the cattle pile Jeff I'm trying to visualize this in a moment.
🔗 I've got an idea in my mind of a rugby scrum which I'm sure is wrong.
🔗 How do they actually work more people in rugby scrum to start with
🔗 and the copilot all the mats in the room
🔗 that we've been working on were put into one large square
🔗 and then it really was a free for all three twenty minute sessions where basically
🔗 somebody would I confess I was I wasn't quite sure
🔗 but I went to leave the square at that point
🔗 but somebody said Jeff would you like a cuddle
🔗 and I said yes because it would seem to impolite to say no
🔗 and then somebody else would.
🔗 Would you could would you mind if I called you too so I spent twenty minutes with
🔗 these two people cuddling me and.
🔗 I did feel uncomfortable anxious going into the rest of them really did love
🔗 and talked about as a life changing experience after the session.
🔗 I spoke to a couple of them.
🔗 I spoke to Virginia first who took the session
🔗 and she explained to me what it was we've been doing.
🔗 It's an exploration of ways to engage with touch
🔗 but also to engage with boundaries.
🔗 Nurturing touch in a non-sexual space finding way you yes might be in opening into
🔗 and equally finding where you are no might be so there's a series of exercises
🔗 that we went through in clearing the yes no pause. Please.
🔗 And the mounting holes maybe you could you demonstrate with me I'm melting
🔗 hopefully fascinating
🔗 and since slightly less repressed than four hours ago so OK so first of all we're
🔗 going to stand with our feet just offset that offsets I hear
🔗 that even safer than we're going to go in for a cuddle.
🔗 And I'm going to start three deep in breaths
🔗 and you're going to breathe in sync with me.
🔗 So one hand on the outbreath just softening the contact of our bodies a little
🔗 and the second right.
🔗 Just melting into this contact softening the hands of metal in the final breath.
🔗 And this has allowed us to be in contact for twenty seconds which is enough time
🔗 for the oxytocin in our systems to start trickling in stuff flooding
🔗 and then to signal that this couple is over.
🔗 I'm going to just give a little bit of a pie to squeeze. And then let it go.
🔗 So the oxytocin is flowing as a whole minute hormone it's the hormone that's used
🔗 for bonding. I ask you all of your first is your relative newcomer to this.
🔗 What do you get out of it.
🔗 I kind of see these couples parted as being like you see those pictures of kittens
🔗 and puppies kind of bundling in together you feel very warm you feel very healthy
🔗 feel very loved but there's no shadow of sexuality hanging around.
🔗 I feel genuinely stronger
🔗 and softer I started coming about five years ago so I think require a lot to come
🔗 from Yorkshire as well. Social long trip for me
🔗 and I came because I'd split with somebody.
🔗 So come out of relationship realise that actually touch is missing.
🔗 When I first came I had thought the room was going to be full of you know his.
🔗 And I was going to be the only normal person in the room.
🔗 Everyone else would know each other and I'd probably look a bit old
🔗 and a lot of the exercise I did find very interesting because you're about finding
🔗 about your own boundaries. But I confess when it came to the hour long.
🔗 Could all pile at the end restart I lasted twenty minutes and at that point.
🔗 Enough was enough.
🔗 I did think for me and clearly not for the other people in this room.
🔗 The something a little bit on seemly about this.
🔗 I think
🔗 and felt uncomfortable isn't something to be said for the integrity of personal
🔗 space and that this kind of thing is it is eroding
🔗 that is quite a out of the ordinary things the nice people to do however throughout
🔗 the workshop we very carefully have exercises where people can explore their
🔗 boundaries so
🔗 that by the time we get to the end people are completely within hopefully their
🔗 knowledge of what is a yes or no for them. Can there be too much of a good thing.
🔗 I still think
🔗 that might be the firm handshake has got a lot going for the as well though
🔗 that was Jeffrey Virginia who runs cattle workshop
🔗 and some cattle as we heard there.
🔗 Jeff you had some time to reflect on your coupling session
🔗 that I have you changed your mind till I thought about it quite a lot.
🔗 It made quite an impression on me I have to say
🔗 and I think I feel very strongly that it's great
🔗 that these things are out there so many of the people there.
🔗 Really enjoyed it for me though I would say you know since since the cattle
🔗 workshop I've just felt perhaps even more strongly
🔗 that if I never end up in another chordal pile again I will die a very happy man.
🔗 The slightly reticent Deathbird Jeff and I are very fond of each other
🔗 but thankfully we're in separate studios like they would you join one of these
🔗 sessions or have you do email lists in yours at B.B.C. Dot co dot U.K.
🔗 Jill Coombs has she said she says. Arguing is such a basic problem.
🔗 Joy I read the optimum number of hugs a day is eight.
🔗 So I experimented for a view few weeks to see what happens if you go over one over
🔗 the eight presumably I'm happy to report there were no adverse effects.
🔗 Jill I think they're supposed to be good effects.
🔗 Anyway if anyone can report on those do let us know they're listening to you
🔗 and yours on B.B.C. Radio four
🔗 and Peter White still coming up we'll be taking our bucket
🔗 and spade to port rush in Northern Ireland in our seaside series
🔗 and we're going to be talking to the commercial director at Easy Jet about
🔗 complaints compensation and flight delays first his show on Les bang on time
🔗 and what's coming up in the world at one preorder thank you very much was not a
🔗 very cuddly program I'm afraid more rail strike dates have been announced this time
🔗 on Virgin East Coast including as the Bank Holiday weekend I'll be asking the
🔗 company how it can meet its promise to run a full time table.
🔗 We'll hear from an eyewitness to the Thai bomb explosions after the death of one of
🔗 three schoolgirls He's the half term break to join the group
🔗 that calls itself Islamic State in Syria our security correspondent Frank Gardner
🔗 tells us about the efforts to stop more people joining the fighting there
🔗 and as the Yorkshire Ripper faces being returned to prison after more than thirty
🔗 years it brought more hospital.
🔗 I'll be asking a forensic psychologist what confidence there is of a cure the world
🔗 of one in half an hour. Shown thank you very much indeed.
🔗 Now with more phone companies springing up having to find new ways to seem
🔗 different. We're T.P.O.
🔗 People operating on a mission to reach billions for a good cause we donate ten
🔗 percent of your bill to a cause you care about at no cost to you.
🔗 It's for the power and good.
🔗 That's one small tax for man one giant step for mankind.
🔗 Well as an advert for the People's Operator now they're a mobile phone network
🔗 that was started by Jimmy Wales who is of course the founder of Wiki Pedia as you
🔗 heard they say they're in it to help good causes signs.
🔗 but perhaps they could start by helping their own customers first over the last few
🔗 months. Hundreds of T.P.S.
🔗 Users have take to social media to complain
🔗 that they can't make calls send texts
🔗 and in some cases use their phones altogether.
🔗 People like Nick has learned from Cornwall for us the whole T.P.O.
🔗 Experience of changing operators was a really a complete disaster.
🔗 We were issued with new sims. But of course my wife has an ancient two G.
🔗 Phone so she had to ditch that and replace it.
🔗 She didn't like very much our temporary numbers worked
🔗 but of course the tempering numbers we don't give them to anyone because the temper
🔗 numbers are pretty obvious on the day
🔗 that we were meant to get our own numbers back working on the new system.
🔗 Her did transfer but mine didn't.
🔗 I've had that number for ten years and I was really worried that I would lose it.
🔗 It was impossible to get hold of anyone in T.P.R.
🔗 The chatlines didn't work the phones were never our sort of thing where you were
🔗 put on hold for hours.
🔗 So in the end I couldn't use my phone for getting on for two weeks.
🔗 Finally worked but there was a question of a hundred quid worth of credit
🔗 that we had between us and pay as you go customers which was on the old system.
🔗 I sent an email initially saying I asked them.
🔗 When are we going to get that money and I was initially told that it would go.
🔗 The credit would be lost. I said you can't do that.
🔗 And finally they told us that it will be manually transferred back
🔗 but it would take time
🔗 and this is now practically a month since the changeover happened.
🔗 And I've been looking at my account
🔗 and it's still so three parts where was the rest of the money gone I want it now is
🔗 Nick Haslam on his problems with the People's Operator. Well case here.
🔗 Joseph is the news reporter at telecoms magazine mobile today as you know
🔗 when we heard there what Nic said what's been going wrong.
🔗 More generally for the People's Operator. Hi Peter.
🔗 It seems that a lot of this problem started
🔗 when they initially switched over from easy to story.
🔗 Now that happened at the beginning of the year and.
🔗 Father I can see there's been a lot of problems with those customers having to swap
🔗 over their numbers and their SIM cards and as Nick said losing credit.
🔗 Now the company told us they're growing
🔗 and they're having some difficulty since the four G. Switch.
🔗 Why might that cause a problem.
🔗 Well I'm personally unaware of any of any previous up.
🔗 Of any previous networks where there have been problems switching over from four G.
🔗 I was recently. Speaking to the head of another major U.K.
🔗 You know the phone call up and he's told me that it's part of the on hurdles.
🔗 But usually it's a simple procedure switch over from through each year and forty.
🔗 Tell me a bit more about this company
🔗 and how it's meant to work OK Well the a charity based M.P.
🔗 You know which means that they donate a percentage of their profits to charity
🔗 and they often started four G. and Three G. Services.
🔗 And then there's quite a few of these companies are on their I mean who else works
🔗 like the people or people operate rather others in the field.
🔗 There aren't many left in the field
🔗 that do work on their similar model the the big problem with the market in the U.K.
🔗 Is that we've had a lot of players drop out.
🔗 Most recently charity
🔗 and you know such as A G U K W W F haven't been able to compete
🔗 and they thought they had to drop out of the market
🔗 and this is been reflected in the consumer space as well with Sainsbury's
🔗 and the post office.
🔗 So should also com maybe make it harder for small companies to set themselves up as
🔗 mobile providers.
🔗 You know with offers cheap deals and lower Taric when it can be so easily go wrong.
🔗 Well the main issue at the moment is that there is no regulation.
🔗 When you set up an M.B.A.
🔗 No you don't need to inform of course saw at the moment there's very lax regulation
🔗 when it comes to this market.
🔗 So maybe there should be tighter controls should be tried to control as I speak to
🔗 a lot of players in this industry who are lobbying the government for.
🔗 For tougher regulation.
🔗 We hear these kind of arguments quite a lot of are we're only small
🔗 or we're doing good to do companies hope to get less scrutiny because they portray
🔗 themselves in this.
🔗 Why do you think he talking about charity faced I mean A Yes OK of it seems a bit
🔗 of a roundabout way to go about for charities to make money because the mobile
🔗 market is very difficult market to compete in and M.B.
🔗 You know is find incredibly hard to make money regardless of whether you're a
🔗 charity based.
🔗 I mean all presuming they shouldn't use us as a way of actually testing the water.
🔗 Yes of course and this is a regulation would come in handy.
🔗 OK Kathy Joseph thank you very much indeed.
🔗 Now we sorry I don't mean we can't go there.
🔗 I think we're going to somewhere else to the seaside this week we've been visiting
🔗 seaside towns as if you're been listening regularly you'll know across the U.K.
🔗 To see how they fared since they hate days in the one nine hundred fifty S.
🔗 and Sixty's.
🔗 Today we're looking at Port rush in Northern Ireland it's a traditional seaside
🔗 resort but it's recently seen a surge of visitors to fans of Game of Thrones.
🔗 They're also staging the Open Golf Championships in twenty nineteen our report.
🔗 Shari Val went to see how the locals who are trying to run the traditional resort
🔗 as well as attract the new tourists.
🔗 There's nothing
🔗 but nine about this see the full force of the Atlantic.
🔗 It's battering this harbor wall
🔗 and the cliffs surrounding port rush protecting it walking down the front
🔗 here in Port rush. You can feel the wind.
🔗 It's bracing I'm wearing proper outdoor clothes towards a complex of buildings all
🔗 different styles and shapes. But with a big word remorse written across the top.
🔗 And you only have to look at the numbers the expensive cars in the car park to
🔗 realize how important a draw.
🔗 Good food is to a place like this I get what you want forty five minutes to hours
🔗 with the phone or a T.V. As opposed to I could be stopped.
🔗 The money but that makes you now we're six six Angela in a restaurant
🔗 and it's round
🔗 and there's a forty five minute wait at the store because it's not a bank really it
🔗 can be two hours but this is a great time for gosh it's a successful of a day
🔗 and people drive from Belfast to a tear. It's a little bit.
🔗 Let's just go for a harbor I fancy harbor tonight
🔗 and then they will turn up in Taiwan like a rest tonight say some sort of little
🔗 mini break.
🔗 And normally this time of night I'd be snuggled up with Radio four by being visited
🔗 by the bed and breakfast hop on
🔗 and watch a bit of telly because tomorrow I'm going to visit one of the most
🔗 important things to happen to the Northern Ireland economy in the last two years
🔗 from all it's real because revision the Chung locations are a game of sluggish.
🔗 I'm a big fan of games.
🔗 But just describe what we're standing in the dock hedges of course the dark.
🔗 Hedges it is an avenue of beech trees the branches have intertwined farm a shadowy
🔗 tunnel where Fern was filmed on the Kings Road. Are you a fan of chemistry.
🔗 Yeah I read all the books
🔗 and I've seen three seasons of the show where you from Florida in the winter is
🔗 coming to the trials I might I haven't been able to find out how much money
🔗 game of thrones Tourism actually brings into this area but there is something
🔗 that some find equally magical
🔗 that does have the potential to bring in hundreds of millions of pounds and
🔗 that is golf to stay open.
🔗 God Jeremy just brought out a rather broad brush Candy
🔗 and Jim ended in a British with Maxwell thirty four year old unattached
🔗 professional with undeterred by the weather or the sounds of this.
🔗 Only slightly less sheltered than the front is here at the Royal Portrush
🔗 golf course.
🔗 It stretches for so far as the eye can see in both the reactions in front of me
🔗 and it's absolutely packed today there are people on every green.
🔗 In twenty twelve the Irish Open was played here for the first time in about sixty
🔗 years but then last October much to everyone's excitement the Royal
🔗 and Ancient announced that the open would be played here in twenty nineteen
🔗 and that's the first time it's happened since nineteen fifty one.
🔗 Hello. I'm looking to ask and.
🔗 Thank you very much.
🔗 Your green fees are quite expensive one of their hundred eighty eight pints.
🔗 For one rind I mean it's quite a lot of money
🔗 but at the more I must get on to play
🔗 and we would not be as expensive as some of the courses like for example the new
🔗 term break is about two hundred fifty pints.
🔗 I mean if you take a general David Turner would spend forty to fifty pines a day
🔗 over a golf terrorist spending around five hundred pounds a day that's from the
🔗 grain fee the caddy they buy a shirt. They'll say in a hotel.
🔗 Well they've got a car hire their high
🔗 and spend you've pulled the rope what Rush up from nonentity frankly to being
🔗 world class has put Rush it's got to step up to you know what I think we're all
🔗 working together.
🔗 I mean we have a good relationship with our consul they're trying to achieve some
🔗 ground yet.
🔗 To improve the infrastructure improve the shop for fads the streets sign.
🔗 Age to become a San Andres of Northern Ireland and that's our ambition.
🔗 My name's John cafe the proprietor of the fence is stop and put Rush. I stopped.
🔗 That is clothing furniture
🔗 and takes intellect of one of the good things was bringing the Irish Open
🔗 and the time got a great finish last a lot of money was spent.
🔗 But unfortunately for the traders turn out period
🔗 when the golf tournament him the spectators was blocked
🔗 and they weren't allowed to leave to go during the time to buy lunch
🔗 or do it at a shop in showed up protect their event which should have been great
🔗 for the town in the trader's was a disaster.
🔗 People actually lost money those events a polish on the matter.
🔗 In between time you must have seen an increase in time.
🔗 Oh yes you know the Americans will still come
🔗 and play golf of Great for their area
🔗 and the senators you know the old A little sailor many people spent their
🔗 childhood here for summer holidays and they went to Paris
🔗 and Barry's is unique in Northern Ireland it's an indoor funfair I'm going to meet
🔗 one of the most famous radio voices in Northern Ireland B.B.C.
🔗 Reporter Paddy is Flossy let me see why
🔗 you feel it. Probably.
🔗 Barry's was in effect our Disneyland fifty
🔗 or sixty years ago because at that time way back then.
🔗 Very few people would have gone abroad on holiday.
🔗 Are you excited about coming in
🔗 and what are you going to do with this place like this this thing here
🔗 and fiscally it's not even out of the four.
🔗 I've been here as a child myself
🔗 and like to come back to reminisce of my childhood days.
🔗 I don't numbered any different.
🔗 So I think it's always been like this it just seems to have stood the test of time
🔗 was quite a nice card or two I became very grumpy about coming
🔗 but actually I quite enjoyed playing back to this world.
🔗 How do we come down to the of the beach
🔗 and it is miles of golden beaches as far as I can see it is a stunningly beautiful
🔗 day. Don't believe in the sunshine like this all the time.
🔗 Yeah yeah you know if it is this place is more than just the site for you though
🔗 isn't it.
🔗 We're just approaching a place called the Arcadia Nowadays it's a wedding venue.
🔗 But back in the fifty's the Arcadia was one of the most popular
🔗 and most important board rooms in the country.
🔗 This is where a trumpeter called Dave Glover established his own band
🔗 and began a phenomenon called the show bands a hugely important part of the
🔗 entertainment scene right throughout the fifty's sixty's and seventy's
🔗 and into the eighty's where the playground is not was the side of the original
🔗 ballroom of Romance of Many a heart was broken and. How do you.
🔗 Thank you so much for showing me around Port Rush today I'm going in there.
🔗 Actually I'm going to meet. Richard Baker from the causeway coast
🔗 and Glen's Council.
🔗 I don't think we can understand the importance of number one the Irish Open coming
🔗 in two thousand and twelve and then the opening two thousand and nineteen.
🔗 So in terms of the accommodation it's available here.
🔗 The physical fabric of the buildings
🔗 and how the buildings look you've got problems. Haven't you.
🔗 You can't host an international tournament with lift with the standard of
🔗 combination here.
🔗 What we don't have is a large for Star destination hotel we having discussions to
🔗 see how we can rectify that that whistling by the ways the wind
🔗 but just over there out
🔗 that window is a pretty tired looking very kind of nineteen seventy's looking
🔗 building the hosts arcade games and it's a slot machine.
🔗 If you want to get rid of
🔗 that what we want to do is improve the physical infrastructure here in Port Russian
🔗 We started already. We spent over.
🔗 Last six seven years five and a half million pounds in infrastructure
🔗 and again it's all about improving the fabric and the feel
🔗 and the aesthetic is creating
🔗 that step change in Port rush which will be the private investor
🔗 and the private developer have the confidence to then take over the further
🔗 regeneration development of Paul rush.
🔗 A lot of the Sower is part of the location for the filming of Game of Thrones so
🔗 what impact has that had if you think
🔗 that we get a lot of vertical traffic Dublin Belfast Ajaz causeway.
🔗 And then straight back down the road.
🔗 What the Game of Thrones is doing is adding something else we're now starting to
🔗 keep the visitors in the area for more protracted period of time and by doing
🔗 that there's greater tours
🔗 and spend the sailor.
🔗 Well I was Richard Baker not singing I don't think
🔗 but Richard Baker from causeway coast and Glenn's Barack ain't the ending
🔗 that report by Cherie balun if you'd like to hear more about our seaside series.
🔗 You can download this week's special UN yours pod cast which is available online.
🔗 Finally we've been getting a lot of complaints from our listeners about Easyjet
🔗 even telling us about poor customer service and difficulties getting compensation.
🔗 Especially when it comes to flight delays.
🔗 Frank Peters was one of those who got in touch with us after Easy Jet cancelled his
🔗 when he was trying to get back to London from to loose after watching football of
🔗 the year ace.
🔗 I got a text message at eleven thirty on the morning of the fourteenth saying
🔗 that the flight had been cancelled.
🔗 I gotta get back for completion on a property the following day so I needed to find
🔗 out exactly when I could get a flight back.
🔗 So my first priority was trying to contact solicitors in England so he was a case
🔗 of needing to know those details before I could actually make any right Ment's
🔗 and go on the Easyjet website which was called disruption manager and
🔗 when I got to the disruption manager website.
🔗 The website just had an error message on it so it was worse than useless actually
🔗 and so what were they actually offering you as far as you knew well the text message
🔗 said it's been canceled due to air traffic control
🔗 and you can transfer onto a new flight or obtain a refund
🔗 and arrange a hotel room using a flight tracker by the time I got back onto their
🔗 and finally got on the next flight was on Friday the seventeenth of June which was
🔗 obviously food four days later.
🔗 What sort of response we getting from you know the customer services people the
🔗 phone didn't answer first start off.
🔗 So that's one of the side I guess I just got to try sourcing up for myself here
🔗 because I could just couldn't risk it.
🔗 And then afterwards when I finally got back and I just wanted to know from them.
🔗 I was entitled to compensation under the E.U.
🔗 Directive and also Well what what would I be able to claim for
🔗 when I said you know you can claim for combination or or subsistence
🔗 and do you know yet whether you're likely to get any compensation.
🔗 I've been asked to submit the receipt which I did only to receive an email saying
🔗 we don't provide for alcohol.
🔗 Well I really wasn't trying to climb in for alcohol
🔗 or I was asking these what should I climb for a new can have it.
🔗 I just sent them all the receipts I had.
🔗 Frank Peters from Carmel Well since we got in touch easy yet have now decided to
🔗 compensate all of Frank's receipts and the cost of the flights.
🔗 He paid for painted Deathy easy.
🔗 He that easy Jet commercial director and he's joining us.
🔗 You've agreed to compensate Frank now but it took a while to get there. Didn't it.
🔗 Now we agreed to compensate Frank on the twentieth of July so let me just explain a
🔗 little bit how this happens if a prince lay for any reason then the airline has
🔗 achieved her look after its passengers the plane is delayed for any reason for more
🔗 than three hours so it's cancelled
🔗 and will cover any reason why out of pocket expenses passengers regardless of the
🔗 cause of the delay but if. Layoff cancellation is all fold.
🔗 Then we also pay an additional two six one compensation favorite two hundred fifty
🔗 euros The point is they pay so we've had a number of complaints about how slow
🔗 Easyjet have been in dealing with the complaints these and we
🔗 and you as you heard Frank say couldn't get through on the phone didn't get good
🔗 didn't get a response on the on line on your on line provider.
🔗 So we got me just about Frank starts off with he bought a couple of flights for
🔗 sixty three pounds each.
🔗 We have agreed
🔗 and agreed on which to within about ten days to settle all his expenses which come
🔗 to night when we got in touch. I believe. NO WAY before that.
🔗 No you couldn't touch yesterday and we had said on twenty five July
🔗 that we would settle always expenses and
🔗 that included two hundred fifty pounds to get him back on another airline.
🔗 So his issue with us is
🔗 that he's asking for an additional five hundred euro in compensation because of
🔗 E.U. Two six one but unfortunately common paid W. Agreed about it.
🔗 I felt like wrong yesterday that's true isn't it.
🔗 You read about COM You know he received an email saying
🔗 that we would cover all his expenses Bob the alcohol on the twentieth of July
🔗 and we've been trying to get in contact with him on a number of occasions to get
🔗 his personal details to refund
🔗 that I really like to concentrate because Frank with not been alone
🔗 and I think you've acknowledged
🔗 that your own your Easyjet information to people is not up to scratch Well let me
🔗 explain what's happened so all airlines flying into Europe over the last four
🔗 months are faced unprecedented tissues because of a number of factors beyond their
🔗 control traffic control strikes we've had eleven in France alone on in June.
🔗 I'm affected Frank and we've also had a ports and airspace congestion issues so
🔗 that has affected probably about heart half a percent of our passengers have been
🔗 delayed overnight to have fights canceled.
🔗 That as a result for us in about three hundred forty thousand claims which is a two
🔗 hundred forty percent increase year on year for people looking for us to cover
🔗 their wealth.
🔗 Came to six one which we always pay to Typically
🔗 that would be settled within three weeks
🔗 but because of the scale of this of this issue that we. Face we've brought in or.
🔗 We've doubled our people doing it brought in another hundred twenty people.
🔗 It has taken between six and seven weeks which is far too long we accept
🔗 that we apologize for it. We think we're on top of it.
🔗 Now we're back within three weeks again so that's why people generally get their
🔗 phone calls answered
🔗 and the website in the website just crashed earlier So let's talk about phone calls.
🔗 What happens on the day
🔗 that Frank didn't get a slight was forty eight flights had to be canceled because
🔗 of air traffic control and while sweet stuff up for
🔗 that we just have people calling someone Teigne Asli
🔗 and unfortunately then the time to answer the call can extend we try
🔗 and answer all our calls eighty percent of our calls. If in three rings.
🔗 We're getting that start service level now
🔗 that there was an exceptional period of demand on our contact center which we
🔗 weren't able to service again for
🔗 that we apologize to OK Jessica you will have to be quick because we're near the
🔗 end you mentioned the problems you had one of them is breakfast Ryanair say they're
🔗 going to reduce the number of flights out of the U.K. You can do that.
🔗 Now actually not with the U.K.'s biggest airline people may not know we're tied to
🔗 size of British Airways shortfall operation which is why we've been affected in
🔗 this way by by French air traffic control
🔗 but we have absolutely no plans to reduce our U.K.
🔗 Presence if anything it will be the opposite. Pete and I think.
🔗 Thank you very much for joining us on the program on Monday the motorists with
🔗 potentially dangerous cars they should never have been sold
🔗 but we'd like to end on the cuddling issue which got a lot of responses to Richard
🔗 says thirty years ago I went to experience the young offender boot camp project in
🔗 the USA all meetings were held in circles at the beginning of all meetings you
🔗 power past the hug around your circle and naturally got it back.
🔗 Also at the end as well.
🔗 Bonding was the aim and it works
🔗 and a number of other you seemed quite enthusiastic about the whole idea of join
🔗 Winifred's Monday twelve fifteen.
🔗 and yours was presented by Peter White who I am perfectly certain will now be heading
🔗 off to give the producer Didier Thomas a big hug.
🔗 Shawn Lay will be present in the world one that's in just over three minutes time.